AachenMünchener obtains TÜV quality mark for excellent customer service for the third consecutive time

• Certified customer service: quality check for communication by phone, mail and e-mail as well as claims handling

For the third consecutive time, AachenMünchener has obtained the quality mark of the technical inspection agency TÜV Rheinland for its excellent customer service. The communication of AachenMünchener by phone, mail and e-mail was checked for the third time while for claims handling it was the second inspection. AachenMünchener as the second-largest life insurer in Germany and one of the major property and casualty insurers has thus proved again that it attaches extraordinary importance to customer service.

"We regard this quality seal as a confirmation of our efforts to improve customer service. For us, customer service is a vital element contributing to the satisfaction of our customers", said Michael Westkamp, Chief Executive of AachenMünchener.

Reorientation underlines customer service
This year, customer service has even gained importance for AachenMünchener. Within the scope of the successfully completed reorientation of its distribution, AachenMünchener transferred its traditional sales network to Deutsche Vermögensberatung, the longstanding strategic partner of AachenMünchener. The latter thus focuses on products, customer service and sales support."

"Outstanding importance for customers"
In the past few months, the TÜVRheinland applied a comprehensive procedure to thoroughly scrutinize AachenMünchener's claims management and customer communication. The agency again confirms: "AachenMünchener attaches an outstanding importance to its customers".

Efficient and proactive controlling of major loss events
In its inspection report, the TÜVRheinland underlines: "Big loss events are efficiently handled by means of task-force teams, like following the "Kyrill" storm, for instance. As a general rule, in the audits the steps of claims handling and claims settlement were presented transparently for customers". The fact that, despite "Kyrill", service standards have been kept at a high level illustrates "the proactive controlling of this special event and the efficiency of the measures taken."

Excellent reachability
Repeatedly TÜVRheinland underlined the excellent reachability of customer-service centres, expert support and claims-service centres, the fast response to e-mail enquiries and the swift handling of proposal forms, claims declarations, correspondence and complaints.

Validity:
The TÜV certificate is valid until 2009. To maintain the certificate annual inspections are required, also in 2008.

Most customer-oriented service provider
Furthermore in the competition for Germany's most customer-oriented service provider, AachenMünchener ranked third in the insurance industry and won the special award for property and casualty insurers.

Aachen, November 22, 2007

AachenMünchener Lebensversicherung AG
AachenMünchener Versicherung AG

Pressesprecher:
Andreas Krosta
medien@amv.de

Aureliusstraße 2
52064 Aachen
Telefon: (02 41) 4 56-54 81
Telefax: (02 41) 4 56-55 14
www.amv.de

About AachenMünchener:
The name AachenMünchener stands for two companies: AachenMünchener Lebensversicherung AG and AachenMünchener Versicherung AG. With a premium income of EUR 3,691.8 m (2006) and a business-in-force amounting to more than EUR 125 bn, AachenMünchener Lebensversicherung AG is the second-largest life insurer in Germany. AachenMünchener Versicherung AG is one of the twelve largest property and casualty insurers in Germany and had a premium income of EUR 1,157 m in 2006. The rating agencies Standard & Poor's and Fitch Ratings assigned a AA financial strength rating to AachenMünchener. Currently this is the highest rating awarded to a German primary insurer. Moody's assigned an Aa3. AachenMünchener is part of the AMB Generali Group.