Generali Versicherungen, with its headquarters in Munich and regional offices in Hamburg and Frankfurt, has been rated Number One in the renowned KUBUS survey on customer satisfaction: 70% of all people with a telephone enquiry directed at the Hamburg Customer Service Center are completely or extremely satisfied with the service. Frank Karsten, the Board Member responsible for Customer Service: "With this excellent result we have set a new benchmark in the insurance industry and once again proven that investment in the continual quality improvement of our employees' work certainly pays off, and our customers can count on absolute top quality service.

Generali Versicherungen now has the KUBUS seal of approval “Excellent” for telephone contact.

Munich/Hamburg, November 6, 2009


With a premium income of over € 5 bn, more than six million customers and investments of € 37 bn, Generali Versicherungen is one of the important financial service companies in the German market. The company's nation-wide presence is assured by more than 2,900 administrative employees, a sales organization with over 2,400 tied agencies and specialists, the distribution company Volksfürsorge AG Vertriebsgesellschaft für Vorsorge- und Finanzprodukte with a sales staff of about 4,000 persons and tied agencies, the broker channel with approx. 8,000 active relations of brokers and multiple agents and more than 80,000 side-job intermediaries working for Generali Versicherungen and/or Volksfürsorge AG.